Refund policy

 

Return & Refund Policy

Each Le Fil Rouge creation is crafted with precision and care. Because our pieces are intimate garments, we maintain the highest hygiene standards.

Eligibility for Return

You may request a return within 14 days of delivery if all of the following conditions are met:

• The item is unworn and unwashed.

• All tags, security seals and hygiene stickers are intact.

• The piece is returned in its original packaging.

Non-Returnable Items

For hygiene reasons, we cannot accept returns on briefs, thongs or other bottom pieces that have been tried on, as well as on gift cards and final-sale items.

How to Start a Return

1. Email customercare@lefilrougelingerie.com within 14 days of receiving your order.
2. Include your order number and reason for return.
3. Our team will review your request and send a return label or instructions.

Refunds

Once we receive and inspect the item, approved refunds will be issued to the original payment method within 5 – 10 business days.

Shipping costs are non-refundable.

Exchanges

At this time we do not offer direct exchanges. Please place a new order after your refund is processed.

Late or Missing Refunds

If you have not received your refund after 10 business days, please contact your bank first, then email customercare@lefilrougelingerie.com for assistance.

Inspection Rights

Le Fil Rouge Lingerie reserves the right to refuse any return that does not meet the conditions listed above.

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